delivery time 
All PUPPYROPE® products are ready for dispatch within 10 working days (for sailing rope (in standard colors), leather, biothane and cotton rope products) or within 20 working days (for sailing rope special colors) plus shipping time by DHL 1-3 working days within Germany .

refund policy
We offer one to all of our customers. That means if you don't like the goods, you can unused return to us within 7 days of delivery. Please contact us in advance so that we can send you a return label. Use our contact form for this.
Personalized products (e.g. with embossed name) or made-to-measure products (e.g. pull stop or carabiner collar) are excluded from the right of return. Used goods will not be taken back. 
Warranty
Our products are carefully handcrafted, but it can always happen that something breaks. For this we offer you a free repair service within the first 24 months after ordering.

Repair & change service
Is something broken outside of the guarantee? Do you want to change the color of the wrap or carabiner? The leash should be shorter or adjustable? The collar is too big, isn't it? No problem, we offer you our repair and modification service. For this we charge, depending on the case, 15-20 € including shipping.